Fourteen days, no reason required.

You have 14 days

You can return any piece within fourteen days of it arriving, for any reason at all. You do not have to justify it and we will not ask you to.

Inside the UAE, collection is free — we send the courier to you. Outside the UAE, return shipping is yours unless the piece is faulty or we sent the wrong thing.

The condition it has to be in

• Unworn, unwashed and free of scent, smoke and marks.
• All tags still attached, including the woven house label if it was loose.
• In the original packaging where that packaging is part of the piece.

Trying something on is not wearing it. A piece that has been out for an evening is, and we will send it back to you.

How to start a return

1. Message us on WhatsApp with your order and which pieces are coming back.
2. Tell us whether you want an exchange or a refund.
3. We book a collection, usually for the next working day inside Dubai.
4. Hand the parcel to the courier. We inspect it the day it lands and confirm by message.

Exchanges

If it is a size swap and we have your size in the room, we can send the replacement out the same day we collect the original. Tell us at the start and we will hold the size for you.

Exchanges to a different piece are treated as a return plus a fresh order, so the price is whatever the new piece costs on the day.

What cannot be returned

• Pieces altered, hemmed or repaired after delivery.
• Anything made to a measurement you supplied.
• Gift cards.
• Swim shorts where the hygiene seal has been removed.

Faulty or wrong pieces

If a piece arrives faulty, or is not what you ordered, tell us within 48 hours and send a photograph. We collect it at our cost, and you choose a replacement or a full refund including any delivery you paid.

Manufacturing faults that appear later — a seam that opens, embroidery that lifts — are covered for six months from delivery. Fair wear, shrinkage from a hot wash and damage from ironing over the embroidery are not.

Once a return is accepted

We confirm by message the day the parcel is inspected, and the money moves under the refund policy.